WHO ARE WE?

Goldoption is committed to protecting the personal data of Customers/Users of Goldoption products and services, as well as personal data in all situations in which personal data is processed. In this context, it has drawn up this Policy, which is based on its commitment to respecting the rules on the protection of personal data.

WHY THIS PERSONAL DATA PROTECTION POLICY?

This Policy aims to inform Customers/Users of the general rules for processing personal data, which are collected and processed in strict compliance with the provisions of the personal data protection legislation in force at any given time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

Goldoption respects best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair, transparent and limited to authorized purposes.

Goldoption is committed to the protection and confidentiality of personal data, having adopted the measures it considers appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that assist the respective holders.

The rules set out in this Data Protection Policy complement the provisions, regarding the protection and processing of personal data, set out in the contracts that Customers/Users enter into with Goldoption, as well as the rules set out in the terms and conditions that regulate the offer of the various products and services and which are duly published on the website.

WHAT DOES THIS DATA PROTECTION POLICY COVER?

This Data Protection Policy applies exclusively to the collection and processing of personal data for which Goldoption is responsible for the respective processing, within the scope of the services and products made available to its Customers/Users and in all situations in which personal data is processed by Goldoption.

The Goldoption website may include links to other websites that are not owned by Goldoption. The provision of such links is done in good faith, and Goldoption cannot be held responsible for the collection and processing of personal data carried out through these sites, nor does Goldoption assume any responsibility in relation to such sites, in particular regarding their accuracy, credibility and functionalities made available on them.

WHAT IS PERSONAL DATA?

Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

An identifiable person is one who can be identified, directly or indirectly, especially by reference to a name, identification number, location data, identifiers by electronic means or to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social identity.

WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?

The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, by automated or non-automated means, namely collection, recording, organization, structuring, storage, adaptation, recovery, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

WHO IS RESPONSIBLE FOR DATA PROCESSING?

The entity responsible for processing personal data is Goldoption itself, which determines the purposes and means of processing such data.

For this purpose, if the holder of personal data needs to contact the data controller, he/she may do so through the means and contacts listed below:

Through the website www.goldoptionrealestate.com

WHO IS THE DATA PROTECTION OFFICER?

The data protection officer plays an important role in the processing of personal data, ensuring, among other aspects, that data processing complies with current legislation, verifying compliance with this Data Protection Policy and defining clear rules for the processing of personal data, ensuring that all those who entrust the processing of their personal data to him/her are aware of how Goldoption processes them and what rights they have in this regard.

Therefore, holders of personal data, if they wish, may send a communication to the Data Protection Officer, regarding matters related to the processing of personal data, using, for this purpose, the contacts at www.goldoptionrealestate.com

WHAT TYPES OF PERSONAL DATA ARE PROCESSED?

As part of its activities, Goldoption processes personal data necessary for the provision of services and/or supply of products, as well as in terms of social intervention, processing data such as name, civil and tax identification number, address, contacts, email address, health data, among others.

Without prejudice to compliance with legal standards regarding the conservation and transmission of data for the purposes of investigation, detection, and repression of serious crimes, as well as other public entities (such as the tax authority), the personal data collected may be communicated to third parties, when there is a legal obligation or legitimate interest of Goldoption, or when the data subject has given his/her consent.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?

Goldoption collects your personal data, especially by telephone, in writing, through its website, ensuring, whenever necessary, the prior consent of the holder of the personal data.

Some personal data are essential for the provision of services and, in the event of their absence or insufficiency, Goldoption will not be able to provide the service in question.

If the holder of the personal data is not a Goldoption Client/User, the respective personal data will only be processed when they are made available, especially with their consent or if Goldoption has a legitimate interest.

The personal data collected may be processed electronically and in an automated or non-automated manner, ensuring in all cases strict compliance with personal data protection legislation, being stored in specific databases created for this purpose and, in no situation, the data collected will be used for a purpose other than that for which they were collected or consented to by the data subject.

WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the needs and interests of the Customer/User, in particular for the purposes of accessing specific functionalities of the services, content suggestions, information and marketing about own services, as well as inclusion in contact lists.

However, personal information may be made available for other purposes, in which case specific information will be provided at the time of data collection.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

The period of time during which personal data is stored and maintained varies depending on the purpose for which the information is processed. Indeed, there are legal requirements that oblige us to keep data for a minimum period of time. Therefore, and whenever there is no specific legal requirement, the data will be stored and maintained only for the period necessary for the purposes that motivated its collection or subsequent processing, under the terms defined by law.

WHAT ARE YOUR RIGHTS AS A HOLDER?

As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and erase their personal data (except when the data is essential for the provision of services by Goldoption), the right to oppose the use of the same for commercial purposes by Goldoption and to withdraw consent, without this compromising the lawfulness of the processing carried out under such consent, as well as the right to data portability.

HOW CAN YOU OBJECT TO RECEIVING CONTACTS FOR MARKETING PURPOSES?

Goldoption may promote actions to publicize new products or services to its Customers/Users, especially via telephone, email, SMS, or any other electronic communications service, unless the Customer/User has objected when the data was collected.

If you do not wish to receive these communications, you may object, at any time, to the use of your data for marketing purposes, for sending informative communications, by sending a written request to Goldoption.

HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY?

Goldoption reserves the right to, at any time, make adjustments or changes to this Personal Data Protection Policy, with such changes being duly disclosed on its website.